Our Customer Promise

listening is important to us

As a family-run business, we promise to provide you with a warm welcome and outstanding levels of service that go above-and-beyond conventional expectations. Our company, led by Lisa Parmley, an expert with 30 years’ industry experience, are passionate about what they do and bring an entirely new and bespoke outlook to the finance and property industry.

 

    • Our Customer Care principles mean we take the time to fully understand your needs and provide you with brilliant solutions whether you’re a first-time buyer, looking for equity release or needing something a little more complex
    • We work at times that suit you, carrying out appointments in person at our office or the comfort of your own home, as well as by video call, telephone or email
    • We provide access to over 200 mortgage providers to find an offering that matches your specific, individual requirements
    • We take the time to walk you through the whole process end-to-end so you appreciate what’s involved and feel at ease
    • We ensure you feel valued, understood and respected – there is no place for any form of discrimination or racism in our company